Privacy Policy

Clear Sound Hearing Aid Centre ("Clearsound", "we", "us", or "our") operates the website clearsound.in. This Privacy Policy describes how we collect, use, and share information about you when you use our website or services.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information you provide to us:

• Name and mobile number when you fill any form (lead form, appointment booking, or checkout).
• Delivery address when you place an order.
• Email address if provided voluntarily.

Information collected automatically:

• IP address and approximate location.
• Browser type, device type, and operating system.
• Pages visited, time spent, and actions taken on our website.
• Referring URL (how you arrived at our website).
• UTM parameters and advertising click IDs (Google Click ID, Facebook Click ID) if you arrived via an advertisement.
• Cookies and similar tracking technologies (see Section 6).

• To process and fulfil your orders and send order updates.
• To contact you for appointment booking, product trials, or sales enquiries.
• To send you relevant information about our products, offers, and services via phone, SMS, or WhatsApp (you may opt out at any time).
• To improve our website, products, and customer service.
• To measure the effectiveness of our advertising campaigns.
• To comply with legal and regulatory obligations.

We do not sell your personal information. We may share it with:

• Our audiologist team and clinic staff to service your enquiry or order.
• Logistics and delivery partners to fulfil your order.
• Advertising platforms (Google, Meta/Facebook) in anonymised or hashed form for campaign measurement and optimisation.
• CRM and communication tools (e.g., WhatsApp Business) used to manage customer interactions.
• Legal authorities when required by law or to protect our legal rights.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Enquiry and order records are typically retained for up to 3 years for warranty and after-sales service purposes.

You may request deletion of your data by contacting us at contact@clearsound.in.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and measure website performance. Types of cookies we use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Google Analytics — helps us understand how visitors use our website.
• Advertising cookies: Google Ads, Meta Pixel — used to measure ad performance and show relevant ads.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Our website may contain links to third-party websites (e.g., Google Maps, manufacturer websites). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Under applicable Indian law (IT Act 2000 and its amendments), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data (subject to legal retention requirements).
• Opt out of promotional communications at any time.

To exercise these rights, contact us at contact@clearsound.in.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

For any privacy-related queries or requests:

• Email: contact@clearsound.in
• Phone: +91 98733 20320
• Address: Clear Sound Hearing Aid Centre, Delhi, India